Strategic Control Credibility Assessment Solutions ("Company", "we", "us", or "our"). These Terms and Conditions ("Terms") govern your use of our website located at https://strategiccontrolja.com/ (the “Site”) and our deception detection tests, polygraph tests and consultancy (the “Services”). By accessing or using our Site or Services, you ("User", "you", or "your") agree to be bound by these Terms. If you do not agree to these Terms, please do not access the Site or use our Services.
2. Definitions
2.1. Company: Refers to Strategic Control Credibility Assessment Solutions, a registered business operating in Jamaica.
2.2. Services: Encompasses all deception detection tests, polygraph tests, consulting, and any related products provided by the Company via the website or in person.
2.3. User: Any individual or entity that accesses or uses the Site or the Services.
2.4. Results: The outcomes, reports, or information generated by deception detection tests and polygraph tests carried out by the Company.
3. Services Provided
3.1. Deception detection tests and Polygraph Tests:
We offer deception detection and polygraph testing services to support evaluative and investigative decision-making. Test results are provided for informational purposes only and are not intended to serve as conclusive or legally binding evidence in any judicial or administrative proceeding.
3.2. Consultancy: Any advice or consultation provided is based on best practices and expertise in deception detection and polygraph; however, the interpretation of results remains at the discretion of the Client.
4. Use of the Website
4.1. General Use: You agree to use the Site only for lawful purposes and in accordance with these Terms. You also agree not to use the Site in any manner that may constitute a criminal offense, violate any applicable local or international law, or cause harm to our interests or any third party.
4.2. Prohibited Activities: Unauthorized access, data mining, or interference with the working of the Site is strictly prohibited. Any misuse may result in termination of your access without notice.
5. Registration and Account Security
5.1. Account Information: In some cases, you may be required to create an account. You agree to provide accurate, current, and complete information and to update such information when necessary.
5.2. Security: You are responsible for ensuring the confidentiality of your account and password. The Company will not be liable for any loss or damage arising from your failure to maintain the security of your account.
6. Client Responsibilities
6.1. Accurate information: Clients agree to provide complete and accurate information as required for the testing process. Inaccuracies or omissions may affect the test outcomes and interpretations.
6.2. Adherence to Instructions: Clients must follow all instructions provided by the test administrator to ensure the safest and most controlled testing environment, which supports the integrity of the examination.
6.3. Independent Decision-Making: Clients acknowledge that deception detection tests and polygraph tests are behavioral assessment tools and not infallible methods. Any decisions made based on the test results—whether related to employment, internal investigations, or other matters—should be made in conjunction with other relevant information and professional judgment.
7. Client Acknowledgment
• By accessing or using our Services, clients confirm that they have reviewed and understood the scope, purpose, and nature of the Services provided. They acknowledge that all representations made by the Company are governed by the disclaimers and limitations detailed within these Terms and Conditions. Furthermore, clients expressly recognize that the results of deception detection tests and polygraph tests are intended solely as informational tools. They agree not to present these results as admissible evidence in any criminal court proceedings, nor to misstate or overstate their relevance in any legal, disciplinary, or formal context.
8. Entire Agreement
• These Terms constitute the entire agreement between you and the Company regarding your use of the Site and Services, superseding any prior agreements or understandings, whether written or oral.
9. Appointment Scheduling and Payment Processing
9.1. Online Scheduling
• Clients may schedule appointments using our online scheduling system, via email, or by contacting us by phone. These options are provided for your convenience to facilitate access to our Services. While we make every effort to ensure the accuracy and reliability of these scheduling methods, the Company does not guarantee uninterrupted access or the immediate availability of all appointment slots.
• We reserve the right to modify, postpone, or cancel scheduled appointments due to technical issues, conflicting bookings, staff availability, or unforeseen circumstances. In such cases, we will make reasonable efforts to notify you promptly and propose suitable alternatives.
• It is the client’s responsibility to ensure that all booking information—regardless of the scheduling method used—is accurate and complete at the time of scheduling. The Company is not liable for missed or delayed services resulting from errors or omissions in the scheduling details provided by the client.
9.2. Payment Processing
• All payments for Services must be made via online payment platforms or electronic bank transfers. Cash payments are not accepted under any circumstances. The Company partners with reputable third-party service providers to facilitate secure and reliable electronic transactions.
• While we implement industry-standard security protocols to protect your financial information, the Company is not liable for any errors, interruptions, or failures occurring within the external payment processing systems managed by these third parties. This includes, but is not limited to, payment gateway disruptions, duplicate charges, or other technical faults associated with the electronic transaction process.
• By completing a transaction, you authorize the Company to process the applicable fees via your chosen electronic payment method, in accordance with the pricing and terms provided on our Site or through direct correspondence. Any issues regarding payment disputes, chargebacks, or refund requests will be handled in accordance with our Refund Policy and subject to the terms of the respective payment provider or banking institution.
10. Refund Policy
All fees paid for our services are generally non-refundable. However, if a service is canceled—whether by the Company or the client—due to technical issues, unforeseen emergencies, or scheduling conflicts, clients may reschedule their appointment up to two times, subject to the terms outlined in our Refund Policy. We encourage all clients to review the complete policy, available on our website or upon written request.
11. Consent & Voluntariness
11.1. Consent Forms: Digital and Written
• The Company requires clients to provide formal consent prior to the delivery of any Services. This consent may be obtained through digital forms submitted electronically or written forms completed in person or by other authorized means. Both formats serve to authorize services, confirm appointments, and document the client’s understanding of the procedures, terms, and associated responsibilities.
• By submitting either a digital or written consent form, you acknowledge and agree that your consent—including any electronic signature, handwritten signature, or affirmative confirmation—holds the same legal validity. You certify that the information you provide is accurate and that you fully understand and accept the terms outlined.
• The Company reserves the right to revise, update, or securely archive all consent forms in accordance with legal and regulatory standards. All submitted consent forms, whether digital or written, will be maintained in our records as formal evidence of your agreement to proceed with the Service.
11.2. Informed Consent and Disclosure
• Before a test is administered, the individual will be provided with a detailed disclosure explaining the nature, purpose, procedures, and limitations of the test. By agreeing to undergo the test, the individual confirms that they fully understand these aspects and give their informed, voluntary consent without any form of coercion, duress, or undue pressure. Should an individual choose to withdraw consent at any point before or during the assessment, they may do so freely and without consequence.
11.3. Voluntary Participation
• Participation in the Company’s deception detection tests and polygraph tests is entirely voluntary. No individual shall be compelled, pressured, or coerced into undergoing a deception detection or polygraph assessment.
12. Disclaimers
12.1. Service Disclaimer
• Our Services are provided "as is" without any warranties or guarantees. The Company disclaims any warranties, express or implied, regarding accuracy, reliability, or suitability of the deception detection tests and polygraph tests.
12.2. Results Disclaimer
• The outcomes of any polygraph or deception detection test administered by the Company are inherently subject to professional interpretation. While we utilize industry-standard methodologies and advanced equipment to conduct assessments, clients acknowledge that the results are intended solely for informational purposes.
These results are not admissible as evidence in any criminal or civil proceedings—whether in Jamaica or any other jurisdiction—unless explicitly permitted by applicable law.
Clients accept full responsibility for how they choose to interpret or act upon the information provided and acknowledge that any reliance on test outcomes for personal, professional, or legal decision-making is undertaken at their own discretion and risk.
12.3. No Liability for Technical Issues
13. Data Protection and Client Privacy
• Please refer to our Privacy Policy for information on how we collect, use, and safeguard your personal data. By using the Site or Services, you consent to the processing of your information as described in the Privacy Policy.
13.1. Confidentiality and Data Handling
• All data and test results will remain strictly confidential and will be stored securely. Such information will be disclosed only to authorized personnel involved in the evaluation process and managed in compliance with all applicable privacy and data protection laws. The Company ensures that the handling of such sensitive data proceeds with utmost care and in line with its stated privacy practices.
13.2. Compliance with the Data Protection Act, 2020
• The Company is committed to processing all personal and sensitive data in strict accordance with the Jamaican Data Protection Act, 2020, and any other applicable local legislation. As a data controller under the Act, the Company undertakes all reasonable measures to ensure that your information is processed lawfully, fairly, and transparently.
13.3. Data Collection and Processing
• In connection with delivering our Services, the Company may collect personal data—including names, contact details, biometric information, deception detection test results, polygraph tests results, and data submitted via digital/written consent forms. This information is processed solely for clearly defined purposes such as scheduling appointments, conducting tests, and supporting test services, and only to the extent necessary to fulfill these purposes.
13.4. Data Minimization and Security Measures
• We commit to collecting only the minimum amount of data necessary for the provision of our Services. The Company implements robust technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. These measures are designed to safeguard the integrity and confidentiality of your data and include regular security audits and the use of updated encryption technologies.
13.5. Rights of Data Subjects
• In line with the Data Protection Act, you have the right to access, correct, or request the deletion of your personal data, subject to applicable legal limitations. Requests to exercise these rights can be submitted to our Data Protection Officer using the contact details below. We will respond to these requests in accordance with the timelines and requirements of the Act.
13.6. Cross-Border Data Transfers
• Where necessary, personal data may be transferred outside Jamaica. In such cases, the Company shall ensure that the destination jurisdiction provides an adequate level of protection for your data or that appropriate safeguards are implemented in compliance with the Data Protection Act, 2020.
13.7. Data Breach Notification
• In the event of a data breach that may compromise your personal data, the Company will promptly notify the relevant authorities and affected individuals in accordance with the obligations set out by the Data Protection Act, 2020.
13.8. Protection of Business Interests
• To protect its business interests and maintain operational integrity, the Company reserves the right to implement internal measures related to the management, storage, or processing of personal data. This includes, but is not limited to, entering into agreements with third-party service providers and data processors that ensure compliance with the Data Protection Act, 2020, safeguarding both your data and the Company’s operations.
13.9. Contact Information for Data Protection Enquiries
• If you have any questions, concerns, or requests regarding your personal data or our data processing practices, please contact our Data Protection Officer at:
Strategic Control Credibility Assessment Solutions
Data Protection Officer
Email: support@strategiccontrolja.com
Phone: 1876-838-3939
14. Advertising and Service Integrity
14.1. Truthful Advertising
• The Company is committed to ensuring that all advertising and promotional materials—whether published online, in print, or through any other medium—are accurate, clear, and not misleading. In accordance with Section 37 of the Fair Competition Act and the guidelines issued by the Fair Trading Commission of Jamaica, we do not engage in false representations, bait-and-switch tactics, or deceptive claims regarding the nature, quality, pricing, or availability of our Services.
14.2. Disclosure of Material Information
• All advertisements and service descriptions provided by the Company include material information necessary for clients to make informed decisions. This includes, but is not limited to, pricing, refund policies, limitations of deception detection tests and polygraph tests, and any conditions that may apply. We ensure that such disclosures are presented in a clear and conspicuous manner, avoiding ambiguous language or fine print that could mislead or confuse.
14.3. Alignment with Fair Trading Commission (FTC) of Jamaica Guidelines
• Our advertising practices are guided by the principles outlined by the Fair Trading Commission, including:
i. Use of unambiguous language in all service descriptions.
ii. Prominent display of refund and cancellation policies.
iii. Avoidance of exaggerated claims or unverified testimonials.
iv. Transparency in pricing and service availability.
14.4. Service Delivery Standards
• The Company strives to deliver all Services as advertised and described. In the event of any changes to the scope, timing, or availability of Services, clients will be notified promptly and offered reasonable alternatives or accommodations. We do not guarantee outcomes or results beyond what is reasonably expected based on the nature of deception detection tests and polygraph tests and the limitations disclosed.
15. Dispute Resolution Procedures
15.1. Initial Good Faith Negotiation
• If any dispute, claim, or controversy arises in connection with these Terms or our Services, both parties agree to attempt to resolve the matter amicably through direct negotiation. The aggrieved party shall notify the other in writing, specifying the nature of the dispute. Both parties will then engage in good-faith discussions for at least thirty (30) days from the notice date to try to resolve the issue.
15.2. Mediation
• If direct negotiations do not resolve the dispute within the specified period, the parties agree to submit the matter to mediation.
15.3. Administration and Venue
• Mediation shall be conducted in Jamaica by a mutually agreed independent and neutral mediator. The process may be administered by a recognized institution—such as the Jamaica Foundation for Dispute Resolution—unless the parties agree otherwise.
15.4. Procedure and Costs
• The mediation will be held in the English language, following the mediation rules of the chosen institution. Both parties shall share the mediator’s fees and any related costs equally, unless mutually agreed on a different allocation.
15.5. Good Faith Commitment
• Each party shall participate in the mediation process in good faith with an earnest desire to settle the dispute.
15.6. Arbitration
• Should mediation fail to produce a final, binding resolution, the dispute shall be resolved through binding arbitration under the following terms:
i. Arbitration Administration: The arbitration will be administered by an agreed-upon institution—such as the Jamaica Foundation for Dispute Resolution—or another recognized arbitration body. The arbitration process shall be conducted in accordance with that institution’s established rules.
ii. Venue and Language: Arbitration proceedings shall be held in Kingston, Jamaica, and conducted in the English language.
iii. Finality of Award: The arbitrator’s decision shall be final and binding on both parties. Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
iv. Costs and Fees: Unless otherwise determined by the arbitrator, the costs of arbitration, including the arbitrator’s fees, shall be shared equally by the parties.
v. Waiver of Jury Trial: Both parties expressly waive their right to a jury trial in connection with any dispute arising under these Terms.
15.7. Interim or Injunctive Relief
• Notwithstanding the dispute resolution procedures above, either party may seek immediate injunctive or interim relief from a court of competent jurisdiction to prevent irreparable harm, without this request constituting a waiver of the obligation to engage in the negotiated dispute resolution process.
16. Emergency or Extenuating Circumstances
16.1. In the event of unforeseen emergencies or extenuating circumstances beyond the Company's control—including but not limited to natural disasters, acts of government, public health emergencies (such as pandemics), security threats, or significant technological failures—the Company reserves the right to modify, postpone, suspend, or cancel any or all aspects of its Services. Such modifications may include changes in scheduling, delivery, or the scope of the Services provided.
16.2. When modifications become necessary, the Company will use reasonable efforts to promptly notify Users via the Site, email, or other provided contact information. Users acknowledge that these actions are taken solely to manage risks and ensure safety and operational continuity, and that modifications under these conditions shall not constitute a breach of contract. The Company shall not be held liable for any losses, interruptions, or delays caused by these emergency modifications.
16.3. For clarity, Users are advised that:
i. Notification: While every effort will be made to inform Users of any changes, immediate action may sometimes preclude comprehensive advance notice.
ii. Consequences of Modification: In the case of postponement or cancellation of a scheduled Service, any fees paid may be used as a credit towards rescheduled services, subject to mutually agreed terms.
iii. No Waiver of Rights: Nothing in this clause limits the right of either party to seek interim or injunctive relief in a court of competent jurisdiction where necessary to prevent irreparable harm.
17. Intellectual Property Rights
17.1. Ownership: All content displayed on the Site, including text, graphics, and logos, are the property of the Company or its licensors and are protected by copyright and other intellectual property laws.
17.2. Usage: You may view, download, or print materials from the Site for personal, non-commercial use only, unless expressly stated otherwise.
18. Modifications and Termination
18.1. Amendments: The Company reserves the right to modify these Terms at any time. Your continued use of the Site or Services following any changes constitutes your acceptance of the new Terms.
18.2. Termination: The Company may, at its sole discretion, terminate your access to the Site or Services, with or without notice, for any reason, including but not limited to a breach of these Terms.
19. Indemnification
19.1. You agree to indemnify, defend, and hold harmless the Company, its officers, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your access to or use of the Site or Services, or any violation of these Terms.
20. Severability
20.1. If any provision of these Terms is found to be invalid or unenforceable under applicable law, the remaining provisions shall continue in full force and effect.
21. Governing Law and Jurisdiction
21.1. These Terms shall be governed by and construed in accordance with the laws of Jamaica. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Jamaica.
22. Contact Information
• If you have any questions, concerns, or suggestions regarding these Terms or the Services provided, please contact us at:
Strategic Control Credibility Assessment Solutions
Email: support@strategiccontrolja.com
Phone: 1876-838-3939
Address: 2D Camp Road, Kingston 5, Jamaica